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Returns Policy

Goods must be returned
Within 28 days of receipt
In an unused condition
With the original delivery docket
With the original packaging/boxes


Sale items may be returned for refund within 28 days as per above policy.
Refunds and Exchanges are not permitted after the 28 day period.

Gift Vouchers
Please note that no returns are permitted on gift vouchers.  Gift Vouchers should be treated like cash.  If a voucher is lost, stolen etc. it will not be replaced under any circumstances

How to send back a return

1. Return to Total Source Ltd
Please contact us for a returns docket. Fill this in and return along with your delivery docket to address stated on the returns docket.

We recommend you post any returns to us using a carrier who can give you a “Certificate of Posting” as until we receive the parcel it is your responsibility.

Return to Total Source
You can return your order to Total Source for an exchange or refund.

Do I have to pay to return?
Returning goods to Total Source is not free and will depend on the weight of the item(s) to be returned. Check with your local post office/Carrier for charges.

How long can I keep my order before returning?
Return your items to us within 28 days of receiving them.

How long will it take to process my return?
Returns are processed within a few days of us receiving the goods back. Please allow up to a week for refunds to show on your account.
We’ll refund you by the same method as payment (i.e. credit card, laser card)

Received the wrong items?
If this happens we will endeavour to get the correct items out to you as soon as possible. We will cover the cost of returning these items.

The item is faulty?
If you are unhappy due to a perceived technical product fault or misdescribed product, please contact us to arrange a return.
- Total Source reserve the right to take a reasonable amount of time to make a decision on the product.
- We commit to reverting to the customer with a decision within 10 days.
- In certain cases, the product may also be reviewed by the Operations team.
- Customers will be offered in this order: repair, replacement or refund.

Cancellations?
Customers may cancel their online order at any time for stock line products. Orders for non-catalogue items can only be cancelled after consultation/agreement with Total Source Ltd. In either case the customer is requested to contact Total Source Ltd
Tel. +353 91 388800 or Email sales@totalsource.ie
If customers wish to cancel their order after the goods have been despatched, the goods can be returned at the customer’s own expense.
For further information on Total Source Customer Return policy, please call us on +353 91 388800

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